After sales service


Warranty: 2 years warranty (excluding wearing parts and improper use).

Please note that our products are intended for domestic use only. 

In case of technical problems, please contact your dealer's service department first.

For a period of two years from delivery, we are responsible for the fact that the product purchased from us functions in accordance with the product description when used in accordance with the instructions for use, regardless of normal wear and tear, for which we are not responsible. Liability for defects includes free replacement of all defective parts in order to restore the functionality of the product or, at our discretion, replacement of the entire product if we assume that it cannot be repaired by replacement parts.

We are not responsible for the use of the fitness equipment contrary to the instructions for use and the instructions in the illustration material. We are not responsible for use by persons in an inadequate state of health, as users are responsible for determining and establishing their state of health. The fitness equipment purchased may only be used after having read the instructions in full and under the full responsibility of the user, and the fitness equipment may only be used in strict compliance with safety regulations.

If the problem is related to misuse or misunderstanding, the intervention will not be performed under warranty and will be charged to the user. The warranty also does not cover the misapplication of the troubleshooting procedures outlined in the user manual or the misunderstanding of the iFit application. 

Our care takes place in several stages:

  1. Announcement of cases with proof of guarantee and detailed explanation on the online form at :
    http://continuum-solutions.ch/sav-formulaire
  2. Troubleshooting by phone and/or e-mail by our technical center
  3. On-site troubleshooting by a technician if needed

Please take note of the general terms and conditions of our after-sales service.

  1. The owner is responsible for ensuring that all users are properly informed of all warnings and precautions.
  2. Consult your doctor before starting any exercise program. This is particularly important for people over 35 and those with health problems.
  3. The device is not intended for use by persons with motor, sensory or mental disabilities, or who lack experience and knowledge, unless they are supervised or instructed in its use by a person responsible for their safety.
  4. Use the device only as described in this manual.
  5. The device is designed for private use only. Do not use for commercial, rental or institutional purposes.
  6. Keep the unit indoors, away from moisture and dust. Do not place the unit in a garage, on a covered patio or near a water source.
  7. Place the unit on a flat surface with at least 2.4 m of clearance at the rear and 0.6 m on each side. Do not place the unit on a surface that could block the air vents. To protect your floor or carpet, place a mat under the unit.
  8. Do not operate the device in a room where aerosol products are used or where oxygen is administered.
  9. Always keep children under 16 and pets away from the device.
  10. The appliance must not be used by persons whose weight exceeds that indicated in the manual.
  11. Never allow more than one person on the unit at a time.
  12. Wear appropriate sports clothing when using the unit. Do not wear loose-fitting clothing that could get caught in the unit. Supported sportswear is recommended for both men and women. Always wear sports shoes. Never use the unit in bare feet, socks or sandals.
  13. Connect the power cord to a grounded circuit. No other appliance should be connected to the same circuit.
  14. If an extension cord is to be used, use only a 3-conductor 2 mm2 extension cord with a maximum length of 1.5 m.
  15. Keep power cord away from heated surfaces.
  16. Never run the unit when it is switched off. Do not use the unit if the power cord and/or plug are damaged, or if the unit is not working properly. (Refer to the MAINTENANCE AND TROUBLESHOOTING section of your manual if the unit is not working properly).
  17. Read, understand and test the emergency stop procedure before using the appliance. Refer to HOW TO START THE UNIT.
  18. The heart rate monitor is not a medical device. Factors such as the user's movements may render the heart rate reading less accurate. The heart rate monitor is designed only to give an approximate idea of heart rate fluctuations during exercise.
  19. Never leave the unit unattended when it is switched on. Always remove the key from the console, set the power switch to the Off position and unplug the power cord when the unit is not in use.
  20. Do not insert any objects into the unit's openings.
  21. Check and tighten all parts every time you use the unit.
  22. DANGER: Always unplug the power cord immediately after use, before cleaning the unit, and before performing any maintenance or adjustment procedures described in this manual. Never remove the motor cover unless instructed to do so by an authorized technician. Adjustments not described in this manual may only be carried out by an authorized technician.
  23. Excessive exercise can result in serious injury or death. If you feel dizzy or painful, or have difficulty breathing, stop exercising immediately and calm down.

We would like to draw your attention to our prices to ensure transparency and avoid any confusion. Please note the following:

- Travel: CHF200
- Labor: CHF150/h (with a minimum of 1 hour charged)
- Price of spare parts

Please note that the following items are not included in the warranty coverage and that the above rates will apply:

- Unsuitable location, such as garage, patio, balcony or terrace.
- Misuse of the equipment, resulting in damage or breakdown.
- Failure to follow the maintenance procedures described in the user's manual.
- Replacement of parts subject to regular wear and tear, such as belts, bearings, running belt, etc.
- Problems related to the use of the IFIT system.

Please note that this list is not exhaustive, and that other situations may also give rise to additional charges, in accordance with the terms and conditions set out in the user manual. We would like to emphasize that these conditions apply tacitly to every intervention we carry out. We are committed to providing a quality service and to resolving any problems encountered, while ensuring total transparency with regard to our prices.

NordicTrack Switzerland
Rue de la Pierre-à-Mazel 39
CH-2000 Neuchâtel
Hotline: +41 (0)32 721 08 55 / 08.00 - 12.00
Email : sav@continuum-solutions.ch